Chapman Hyundai Scottsdale Reviews

Employees very friendly. Marc was amazing and helped me get where I wanted to be.

Dominique was incredible. Explained everything in detail and even walked me to my car. Don is always there for me to assist even when I’m not buying a car. Great people. That is why I have bought four vehicles from Don. Won’t go anywhere else. Don’t let either of these two get away!

Issues big or small, Frank them all with a smile and his polite charm. We drive past other Hyundai dealerships just to see Frank!

Clint took good care of me. I own two Santa Fe sports and never have had a problem. Hopefully , we can get this turbo adjusted. Thanks!!

The service dept. is exceptionally clean and efficient. Service techs keep the customer informed during the appt. Great waiting area with all the amenities. Highly recommend this dealership.

Clint has always been Polite, respectful and his communication skills are exceptional! My father was in the auto business and I know how difficult and challenging for service reps

Great people, friendly, courteous, took time to explain the issues. Thank you

Great people, friendly, courteous

We had a few things taken care of on our 2024 Kona which needed to be addressed when we purchased it. Juri, the Service Manager took care of all of our concerns. He was awesome to work with. This car was purchased for our daughter and I have no doubt Chapman Hyundai will provide excellent service of her car for years to come.

Very nice, helpful and fast. Easy process for first time leasing

Nick truly knows how to provide great customer service!! Thanks again!!

I got in the same day and Clint was very helpful.

I love this service department best ever

Outstanding experience at Chapman Hyundai. The battery on my Ioniq 5 was failing. Another dealer - unnamed - found nothing wrong and told me that 120 mile charge was "normal range." Amanda Dell at Chapman Hyundai Scottsdale was able to have her technician identify the problem and start the process to replace the battery. But in the meantime, Hyundai Motor America agreed to repurchase the car and I decided to buy a new 2024 Ioniq 5 Ltd. Jim Trafficanta at Chapman was professional and excellent in the way he dealt with my needs. He showed me the different cars available, explained all the new features, provided me with options, and walked me through the process to purchase the new car. He even helped me with color selection by putting my two choices side by side so that I could make a clear comparison -- I went with the Teal. He did a great job arranging the delivery and stayed late on delivery day to make sure it went well. He then offered to let me come in a few days later for a more comprehensive review of the features of this very sophisticated vehicle. From service to sales to delivery, this was the best car buying experience I have ever had and I have been driving for 66 years!

We had the best experience working with Dan on the purchase of our new Tucson Hybrid Limited

We had the best experience working with Dan on the purchase of our new Tucson Hybrid Limited

good job

10/10

Knowledgeable, patient, good listener, humorous, flexible, courteous, energetic, gets it done.

Service was courteous and competent. Amanda is a pecial.

Service. Was above and beyond.Was the cleanest dealership.I've ever been to and organized.Amanda was awesome

The service department at Chaman Hyundai, Scottsdale was exceptional. Although it was just for an Oil Change, the promptness and courteous staff was outstanding! They even washed my car!! Chapman will always be "My Choice"

They took my car in on time and James was great at explaining what processes were- and why. I got regular updates and pictures to explain some options that were recommended. Good experience

great staff, and good communication! negative: 3% credit card fee, not many people carry around over $2000 in cash

Let's start with Amanda Dell, who was able to find someone to identify the problem with my 2023 Ioniq 5, which another dealer could not. She was fantastic in helping me deal with a dead battery and getting me moving again. She is why I purchased my new Ioniq 5 2024 from Chapman. Now Jim Trafficanta who worked with me to find exactly the car I wanted and explained all of the promotions. He even set up a gray and a teal next to each other so that my wife could choose. He was very professional and did a great job getting the new car ready and delivering it. He even called the morning after to make sure I was happy (I am). Blake in Finance did a very good job explaining everything and getting us through the signing with less pain than we expected. All in all, I am very pleased with Chapman Hyundai and will tell everyone I know who is looking for a car. By the way, the 2024 Ioniq 5 is Incredible!

I was very pleased with the salesperson and finance department.

My car was using oil and Chapman Hyundai put my car through a couple of 1000 mile test to document my issue. Once confirmed they replaced the engine no questions asked. Nick was extremely helpful throughout the process.

Nicholas is so great to work with! Walked me through everything and answered my questions. I used to be skeptical of dealers in general, but he has restored my faith!

Staff is always pleasant, professional, and knowledgeable.

The service was excellent. Came in for the oil change and tire rotation. However there was a braking issue. James rode with me and immediately diagnosed the problem and it was fixed that day!

Received great service from Amanda Dell. 100%

Its always the best

I brought my 2021 Santa Fe in for an oil change and it's 24,000 mile inspection. Nick Kellogg got me in right away and I was on the road in two hours. My wait was a pleasure. Coffee, water, popcorn and donuts were provided. Thanks for the great service!

We broke down outside of Scottsdale and had to have the vehicle towed in with a check engine light on. We left it at the night drop. Amanda Dell was able to get the vehicle looked at the next morning. The service department did a diagnostic and determine we just needed a software update.

Great service

Very welcoming

Thank you Jari, Service Manager, and Amanda Dell in the service department. The service was great.

Took my Sante Fe in for a recall. This was my first visit to this location and was impressed with this state-of-art facility. Upon arrival was greeted by service advisor, Amanda, who was very welcoming/friendly/professional wherein she clearly provided me with a summary of the recall service and I also was provided with text updates too. Amanda also set up a ride share to take me home and also collect me when my service was completed. Well done Chapman !!!

I always receive great service when bringing car in for service. Amanda especially personable and communicative. Appts are typically readily available in comparison to other Hyundai service depts.

First visit with my new Tucson. Service was timely. Loved the video and ability to get updates. Waiting area was nice and enjoyed having a work station.

We purchased a 2024 Palisade yesterday, and it was by far the smoothest and easiest vehicle purchase we have ever made. Yannick was absolutely amazing! No pressure at all, extremely friendly and knowledgable, and put in so much work to find us the PERFECT car! We honestly could not have asked for a better experience. We appreciate you Yannick, and everybody else involved in making our vehicle purchase fun, exciting, and easy!!

Amanda Sr. Service Writer, Jay, Sr. ServiceTech, and Jari, Service Manager have been excellent during a difficult time with Hyundai Tier 3 corporate. These 3 professional service people went above and beyond to rectify a difficult situation with my vehicle, Sonata Limited 2021. I highly recommend Chapman Scottsdale Service Department and especially Amanda, Jay, and Jari. Thank you all for your attentiveness, professionalism and expertise to this difficult situation.

This purchase was the easiest of any new car we ever bought. Thank you Shawn and Mark, we really appreciate your efforts.

Dylan handled the service for me and he was outstanding. Very friendly and professional. He does an outstanding job!!

I enjoyed the experience.

Dylan provided updates and information regularly about my vehicle’s maintenance and repairs. He’s been very helpful!

Very impressed with the professionalism, promptness and thorough explanation of my service appointment. Nick is an exceptional communicator.

Chapman goes the best customer service for my car. I love the waiting room the TV program rebuilding and remodeling homes very fascinating, popcorn, beverage bar snack bar. The time goes fast. The people are so pleasant and so timely and work quickly and efficiently and bring me a freshly washed and cleaned car no place has this kind of service they’re friendly thorough and they give me for an ounce of what was done fair pricing, and what needs to be done. Also, if the wait is long two or three hours and give me a free ride home

I always have a great experience when I get my cars serviced here. The open communication and rapid response are amazing.

my experience was excellent! Expected time was less than quoted, super nice car wash with my service!!!

My service manager Amanda attended to my request for service maintenance efficiently and professionally. My experience with Chapman from sales to service has always been top notch.

Dylan was my service advisor this time and did a great job.

5th Hyundia purchase in the last 4 years and all I can say is Donald Williams and the crew make buying a vehicle a pleasure, not something most will say about buying a car. The customer service from start to delivery was outstanding as usual. No other Hyundia store can complete with this one.

Give Jim T a pay raise. Made the whole experience of buying a new car and trading in another a quick, pleasant and seamless enterprise.

The man who assisted me and walked me through was very helpful and broke everything down to make it make sence!

I have become a repeat customer at Chapman Hyundai after and purchasing my first cars elsewhere. Chapman sales team and servicing is second to none. We tell our preferred salesman what we are looking for and he gets in touch with us when he’s located exactly what we want. We get a seamless purchasing process and the finance manager is a super cool guy. The service advisors go above and beyond to provide an awesome experience. You either get a complimentary rideshare ride to head home while you wait or enjoy their awesome work and lounge space onsite. The coffee, water, snacks and fresh popcorn are a nice touch. I won’t go anywhere else now to buy a car.

Came in for a routine oil and filter change. They did find a nail in one tire. Waited 2 hours to do those two things. Back home in Wisconsin I can have an oil change done in 30 minutes.

Amanda Dell continues to provide exceptional care and service. Addressed all concerns.

I rely on my service advisor, Amanda Dell, and the great service crew at Chapman Hyundai Scottsdale to keep my Accent in top running condition, and they've never let me down!

Excellent service handling recall issue and found a nail in the side wall of a rear tire. Also washed my car inside and out. Thank you!

Maurice and his team at Chapman Hyundai Scottsdale provided, by far, the best car purchase experience we've ever had. Maurice is very customer-centric, personable and charismatic. Dale, in Finance, was professional, humorous and efficient! Thank you for such a great service!

I took my car to a different dealership service center (3rd st)and they did not fix the issue even though they said they did. This service center 89th st fixed the issue and then some! my car is finally driving like it should be. Nicholas was friendly. Thank you.

Nick Kellogg has been my service provider for 5 years. This guy goes above & beyond every time. Prices are a bit high, but u can’t beat the quality of work they provide, along with genuine Hyundai parts.

Amanda Dell is super!

Professional, complete, and courteous service.

Had a good service experience as usual. Amanda did a great job--give her a raise!

From the moment we entered the showroom, our experience was excellent. Yannick is professional and easy to work with. Dale in finance provided the most pain free signing experience I have had with a vehicle purchase.

Amanst is the best!

Jim was excellent from the initial negotiations to the final step of teaching me about the electronics, the app and Bluelink. He was also instrumental in my decision to buy the Hyundai extended warranty, along with the The Minister of Finance (don’t recall his name). All in all a good overall experience.

Worked with James for 1st time..,very helpful & personable guy…great asset to Chapman

I have always had the best experience at Chapman! Amanda always explains everything in detail and I feel she will take care of my car needs.

It was an absolute pressure dealing with Jesus at Chapman Hyundai,. He was very knowledgeable and helpful throughout the purchasing process.

Nick and the team at Chapman are great. Kept me notified of all the repairs I needed and what the cost would be. NO pressure into getting all repairs done. Have been bringing my vehicles there for years and will continue to do so in the future.

Nicholas Kellog helped me. I gave him a 5 star but did not have good results with the diagnostic test. The tests were not correct and took my car to another shop.

Dominique Murillo has been my advisor for awhile. She has always been very helpful every time I have had to bring my 15-year-old Sante Fe in for many different reasons. Everyone there have always been helpful.

Amanda has helped me a couple of times at this champman location, and she's top-notch.

Great communication and transparent process. Answered all my questions and helped a unique situation with a trade in. Would recommend.

I leased an Ev yesterday and Shawn’s experience and care was the best that I have received Eric Kramer

Very efficient service

Just bought a car from these people, and while I do not normally write reviews on car dealerships, I am leaving this because mine was an extraordinarily good experience. Most of the time car dealerships can be very predatory. Salespeople tend to wait like hunting wolves in front of the door and pounce on you when you get close. Then, they grab on and do not let go until you scream for mercy. Chapman was entirely different. My sales person, Donald, was amazingly personable, professional, and incredibly well prepared. He made the entire experience easy and enjoyable and I could not recommend him more highly. This was the first car I've purchased from Chapman but I assure you it will not be the last. I had dealt with other Hyundai dealerships, notably the one on Frank Lloyd Wright, but this was a stand out experience in comparison. I received great service and a fair price on both my trade and my new car.

Clint Thompson was our service advisor and did a great job of communicating throughout the process and making sure things went smoothly.

Great service. I’m always treated well at Chapman Hyundai.

I bought a Hyundai Tucson for my wife at Chapman. I have a Hyundai Ioniqu 5 which I bought at Earnhardt North Scottsdale and switched my recall and repair services to Chapman because their service is so much better. Staff is knowledgeable, efficient and friendly. What a difference. It is my dealership from now on.

Marc did a great job selling us the Ionic 5

Amazing experience, Treated like royalty. Got a pleasant tour, Were offered snacks and drinks, lovely waiting room and were offered an Uber home and back. Amanda was very friendly and helpful in every way. We will definitely come back.

This week I bought a 2024 Hyundai Elantra SEL with the help of Jim Trafficanta, the Sales Manager in the Upgrade Center at the Chapman Hyundai Scottsdale store. I've know the well above average service department for the friendly, helpful service personnel at this store so I knew I would receive at least good service from the sales team. What a pleasant experience. Jim went way above and beyond the standard for good service for me, making my experience of buying a new car a smooth, amazing, even fun and wonderfully easy experience. He made the entire process simple, fun and truly easy. I can whole heartedly recommend, not only Chapman Hyundai Scottsdale, but absolutely, Jim Trafficanta. You can be assured that you will be treated with respect by this warm, caring and genuinely nice person. Thank you, Jim!

Amanda was my service advisor and she did a great job keeping me informed during my visit at the service center.

The service was excellent and the service manager was excellent in keeping me informed and answering my questions.

Great job by Frank. Professional and honest.

Chapman is my "Go to" for friendly, fast and great service.

Amanda is always so nice but she really took care of me this week. She kept me posted and I was just waiting as usual. She then came to me saying some additional work needed to be done and they weren’t sure one part was available in town. It would be the next day before it would be ready. She said there was a loaner car waiting for me. She fetched the car seat from my car and sent me on my way. She called me later in the day to let me know my car would be ready about 10 in the morning. She then let me know the next day when it was ready. The additional work was under warranty and Amanda took care of all of that.

I brought my car in the other day to have the rear shocks replaced and the Chapman Hyundai team was able to get the repair work done under warranty which saved me lots of money. They were quick and professional and now my car runs better and is safer to drive. A big thanks to Chapman Hyundai!

Has very quick response from this dealership to repair the oil pump recall on my Kona 2023.

The entire service team did an excellent job! Thank you

Yari and his whole crew are great. Amanda, Nick and Frank (Francisco) alway go above and beyond to take care of my service needs.

Excellent experience from sales, finance and service. Felt comfortable and informed all the way. Would highly recommend this dealer. Shawn Sicari was a knowledgeable and helpful sales consultant. 5 stars!

Frank does a great job with our fleet vehicles and has great turn around times.

My technician was outstanding! I was kept informed of what was going on with my vehicle. The technician was extremely knowledgeable and personal. I felt as if I was part of a family. You can't go wrong with this business. I highly recommend them to the public. You won't be disappointed!

Thank you Chapman Hyundai for my brand new Elantra. Big shoutout to my salesman Yannick for his excellent service. This is my second car from this location and I’m super pleased!!!

I took my Tucson in for an oil change and it went very smoothly. Nick Kellogg made the appointment and arrange a ride home. I'm very happy with the service I received at Chapman Hyundai, Scottsdale.